The Tasks module is a key part of CIM’s standard functionality and is the tool used to assign tasks that arise during an incident- these are different to action cards, which are defined prior to any incident taking place. There are a number of ways in which tasks can be allocated including as part of a log item, media request, risk assessment or next of kin follow-up.
CIM is flexible enough for you to assign a task either to an individual user, or to all users that are part of a certain role. At the same time, a deadline can be set on the task which will alert the user should that deadline expire. Other useful features include:
It’s impossible to predict each task that will arise during a response, but using both the Action Card and Tasks modules within CIM, you can ensure that the right people have the right information, at the right time.