The Terms govern everything we do in terms of collection, processing and use of date, as well as your right to access, change and delete personal information. By using our digital channels, you agree to these terms.
If you disagree with the practices described in the Terms, you should avoid using our digital channels.
This version (v1.0) has been updated on May 15, 2018.
Here we define some important concepts:
The information we collect about you depends on which of our digital channels you use, as well as what information you provide during a service purchase, registration or other engagement with us.
We collect personal information:
You are not required to provide personal information, but if you choose not to do so, we may not be able to provide you with our services because, for example, we cannot bill you for the services or send you the information you request.
We can process personal information within the following categories:
Our digital channels are not intended for, or targeted at, children under 13 years of age. We do not consciously store information about children under 13 years old. If you think we have stored information about a child under 13, please contact us in writing so we can take appropriate action.
Information about your device's specifications, software and your visit is automatically collected by us. This information may include, for example, your IP address, type of browser, domain name, internet service provider, files viewed (HTML pages, graphics, etc.), operating system, access time, and how you arrived at our digital channels.
Our website is installed on a server where all visits are stored in a visit log and an error message log where your IP address is linked to the visit and time of the visit. We do this to troubleshoot any issues, provide data to authorities in cases where a request is available, and to identify and block hacker attacks. Personal data collected on our site will be stored in a backup for up to 1 month after data is deleted. This because we depend on that could retrieve all data in case of a complete data loss.
Tracking pixels (eg Clear gifs, web beacons, web bugs)
We use tracking pixels (also called clear gifs, web beacons, web bugs) that help us improve our digital channels by telling us what content is being displayed. Tracking pixels are small graphics elements with a unique identifier, similar to the feature of cookies, and used to track the behavior of users on the web. Unlike cookies stored on the user's hard drive, tracking pixels are invisibly baked in our digital channels, or in emails. This allows us to measure the performance of our marketing activity. We connect the information we collect from emails with the customer's personal information.
We use information we store about you for the following purposes:
We primarily deal with personal information based on consent. When processing is based on your consent, you can withdraw your consent at any time by giving us notice.
The protection of your personal information is a high priority for us, and we continuously work to protect personal information and other confidential information. This includes physical, technical and administrative measures, including protection of personal information, IT infrastructure, internal and public networks, as well as office buildings and technical facilities.
Our security focus also means that we regularly carry out risk assessments and review various factors such as available technology, business needs and legal requirements. This will ensure that we have adequate security measures at all times, so that we can, for example, prevent personal data from being compromised
We can provide your personal information to:
We can also provide information:
We will store your personal information as long as is necessary to fulfill the purposes specified in the Terms, unless a longer storage period is imposed or permitted under law.
Personal information is stored as long as you have an active relationship with us or our digital channels, or until you ask us to forget about you and delete stored information about you. We define a relationship with us or our digital channels such as (i) being a customer of ours, (ii) agreeing to receive marketing information from us, (iii) actively requesting contact with us through social media, electronic messages or online forms, (iv) being active in our digital channels after you have given your consent. The relationship is defined as active if it has been exercised during the last 26 months.
Retention of anonymous information is not subject to such limitations or requirements. In addition, we try to ensure that personal information and other customer information is updated and correct and that we do not store any information that is unnecessary in relation to the purposes of processing personal information.
Our websites may contain links to third-party websites, products and services, including social media (such as Facebook's Social Add-ons). Third party services or third-party applications available on our websites are subject to a third party privacy statement. We encourage you to familiarise yourself with these third-party privacy practices.
You are entitled to:
We are committed to conducting a responsible and sustainable business. If you believe that we do not comply with these terms or applicable law, you may appeal to us or, if necessary, to the Information Commissioner’s Office.
As our business and tools evolve, we may need to update these terms. We encourage you to review the terms on a regular basis. In case of major changes, we may also try to contact you directly through available channels, such as e-mail or alerts in our digital channels.
One Voice (org. nr. 989 590 014), Sluppenvegen 6, 7037 Trondheim, Norway - is responsible for the processing of personal data in accordance with this Privacy Statement. For questions and inquiries regarding our processing of personal information, please contact us by email to our privacy representative
One Voice AS management system was certified for the two ISO 9001 and 27001 standards in August 2015.
For One Voice, ISO certification is part of our commitment to ever improving quality and safety. Everything we do about quality and safety in our products and services will benefit our customers. We strive to always provide you with the necessary security to ensure that your information is kept in an appropriate manner. At the same time, it is our responsibility to have established procedures, which in turn ensure that our obligations to each customer are met. You can feel safe as One Voice's customer.
Read more about our certifications here.
By using our digital channels, you agree that you do not want to:
Our digital channels are protected by applicable intellectual property laws and other laws, including trademark and copyright laws. Our digital channels, including all intellectual property in the channels, belong to One Voice and/or its licensors. One Voice has all copyright to the content. If there is no specific permission to use certain content, the content shall not be copied, reproduced, modified, published, uploaded, posted, transmitted, performed or distributed in any way and you agree not to change, rent, borrow, sell , distribute, broadcast or create imitated work of the content on the page, in part or in its entirety, in any way. One Voice's logo and other brands used by One Voice from time to time are trademarks and One Voice property.
One Voice cannot guarantee or accept that the files available for download via our digital channels are free from viruses or other malicious code, files, or programs.
One Voice and our service providers, licensors and suppliers gives no guarantee for our digital channels or content suitability, reliability, availability, timeliness, security or accuracy. All information, software, products, services and graphic elements are offered "as is", without any warranty.
As far as possible within the given legislation, One Voice and its service providers, licensors or suppliers under no circumstances will be held liable for any loss or damage of any kind, arising out of or in connection with use of our digital channels, whether it is based on a contract, compensation, negligence, liability, and even if One Voice or any of One Voice partners have been informed of the possibility of harm.
You understand and agree that you are personally responsible for your own behavior in our digital channels. You agree to indemnify, defend and hold One Voice, its parent, subsidiaries, affiliates, partners, licensors, employees, agents, and any third party information harmless from and against all claims, losses, expenses, damages and expenses (including, but not limited to direct, incidental, consequential and indirect damages) and realistic legal expenses as a result of or arising from the use, misuse or inability to use our digital channels or content, or any breach of these terms.